https://sierramadreresearch.zendesk.com/hc/en-us/articles/4403912907547-Order-Exceptions-Not-showing-up-in-Rakuten
There are specific reasons why an order won't show up in Rakuten as stated below:
- Invalid Shipping Method = It should have a valid shipping nomenclature.
- Invalid Shipping Address = The Address 1 field in Shopify order shouldn't be blank. Zip Code should also be five digits. If it only shows four, then add a prefix of 0 to the code.
- Product HS Code = Please refer to the SKU/UPC Management System sheet > Master List of Single Products (LIVE) tab > HS Tariff Code column.
- Recipient Email
- Recipient Phone #
Check the images below to see how you can update this from Rakuten's database:
After updating the missing information, click on the RESUBMIT button on the far right.
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