https://sierramadreresearch.zendesk.com/hc/en-us/articles/4404237741083-Submitting-updates-and-changing-ticket-status
The Submit button applies any updates you make to a ticket (status changes, public or internal comments, and the like) and allows you to select the ticket status.
To submit updates to a ticket without changing the ticket status
- Click the Submit button.
To submit updates to a ticket and change the ticket status
- Click
to open the status options menu:
- Click the status you want to apply upon submitting the ticket.
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