https://sierramadreresearch.zendesk.com/hc/en-us/articles/4404429844621-What-is-the-best-way-to-pack-the-Hot-Pocket-without-damaging-it-

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• https://sierramadreresearch.zendesk.com/hc/en-us/articles/4404429785869-How-much-time-do-you-need-to-charge-your-Hot-Pocket-initially-

  The Hot Pocket doesn't charge; it only heats. We'd recommend charging the Power Pack instead for first use. If using a standard USB charger, it's best to give it 24hrs of charge. Note that as long as you have 2 bars of power, you can use your Power ...

• https://sierramadreresearch.zendesk.com/hc/en-us/articles/4404429005325-Why-doesn-t-my-Hot-Pocket-have-an-external-plug-

  The original 5000 units shipped (mostly) to our Kickstarter backers had an external plug. We've upgraded the internal electronics on the Hot Pocket in the new design.

• https://sierramadreresearch.zendesk.com/hc/en-us/articles/4404429459981-Where-exactly-are-the-heating-elements-in-the-Hot-Pocket-located-

  There are two heating panels inside the hot pocket. They are on opposing sides when zipped up, and one is above the other when opened up and laid flat vertically. You can see the outline of these two elements when you open up the Hot Pocket. The two ...

• https://sierramadreresearch.zendesk.com/hc/en-us/articles/4404432193805-Considering-each-Hot-Pocket-size-are-the-heating-panels-different-sizes-in-each-

  All Hot Pockets have the same heat panels size.

• https://sierramadreresearch.zendesk.com/hc/en-us/articles/4404466009485-How-do-I-sit-without-feeling-the-battery-pack-being-pressed-against-my-back-

  The Power Pack should fit in the arch of your back, right above your buttocks. If the battery causes any discomfort in the back while sitting, remove it and place it in your back pocket. We've tested this placement for the past five months and had no ...