https://sierramadreresearch.zendesk.com/hc/en-us/articles/4404994509069-Refund-Processing
If you see an order number that has a suffix after the numbers like the one below, then you'd need to go to the original order which is #22969 to successfully process it.
If the customer has already returned the item/s then the RESTOCK ITEM checkbox should be UNCHECKED as shown below:
IMPORTANT: We DO NOT refund shipping except if it's the company's fault like the reasons listed below:
- Delayed shipping
- Damaged product
- Wrong item shipped
- Out of stock
If a return falls under any of the reasons stated above, and it's an international order, then the customer can just ship it and we'll process a reimbursement for it.
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