https://sierramadreresearch.zendesk.com/hc/en-us/articles/4406705014811-Monthly-Giveaway-Winners-Processing
Winners will be pooled from Richard's monthly Facebook Live feed on our Sierra Madre page. Once the winners have been announced, the assigned support team member will step in and reach out to them. Please check the steps below:
- Send an email to the big winner ($500 GC), a text message (or call) to the $100 GC winner and a private message to the $50 comment winner. Macros have been created for these: Monthly Giveaways.
- We need to get in touch with the winners within 24 hours from announcement.
- Any blocker will have to be communicated to the coach and resolved within 24-48 hours.
Gift Card Processing:
- It should have an expiry date. Winners will have 3 months to use their gift.
- We will wait for the winners to respond FIRST before we send the Gift Cards. (No response = No GC)
Once the Gift Cards have been provided, the assigned team member will ask them to grab a picture with our gear on their first trip and send it to us. (Ask for feedback as well.)