https://sierramadreresearch.zendesk.com/hc/en-us/articles/4410538811035-Manual-Fulfillment-of-an-Order
1. Search for the Order number in Shopify.
2. Inside the order page, click Fulfill items.
3. Paste the tracking number (reflected in Rakuten) on the Tracking Number field (carrier name will auto-populate afterward).
Click the Fulfill items button and DO NOT tick the Notify Customer Shipment box.
4. The order will be archived and the tracking number will be reflected on the order page.
Related Articles
https://sierramadreresearch.zendesk.com/hc/en-us/articles/4404012639259-Training-Database-Support-Manual-
Support Manual https://docs.google.com/document/d/15OjS5qN1UHrJNYbZbMpaQU9qtCBs65_TcVznMCSfhEE/edithttps://sierramadreresearch.zendesk.com/hc/en-us/articles/4404219338139-Training-Database-Support-Facebook-Manual
Support Facebook Manualhttps://sierramadreresearch.zendesk.com/hc/en-us/articles/4404036140571-Cancel-Order
If an order is fraudulent, a customer requests a cancellation, you can only cancel orders in the following situations: You haven't collected payment for the order. You've collected payment for the order, but no items have been fulfilled. If you ...https://sierramadreresearch.zendesk.com/hc/en-us/articles/4404229628699-Edit-an-Order
After an order is paid, you can edit it by adding items, removing items, and adjusting item quantities. Edit an order if a customer wants to change an item or if you need to add or remove an item. For example, a customer might want to change the size ...https://sierramadreresearch.zendesk.com/hc/en-us/articles/4405001954189-Order-Checking-Troubleshooting
If an order is stuck in Unfulfilled status for more than three days, then there's something wrong. These orders will not show up in Rakuten if you search for them. Things to look out for: Copy the SKUs of all items in the order (one by one) and go to ...