First off, please ask your coach for the call records as only an admin can pull up the report from Zendesk Talk. Once you have the report, filter column E to only show calls from +1 (908) 444-6767 (support number) as we're only auditing incoming ...
The Power Pack does NOT come with a USB-C to USB-C cable. It DOES come with a USB to USB-C cable. The USB-C to USB-C cable is included with any of our chargers or the Solar System.
All the new emails will be automatically routed to the New Tickets bucket. If you're given permission to assign tickets then please go ahead and do so. If not proceed to the next step. You'll have your own bucket of tickets under your name. That's ...